Cancellation/Refund Policy

Cancellation and Refund Policy

Thank you for shopping with Mega Cart. We aim to provide a smooth and satisfying shopping experience. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities when making a purchase through our website www.megacart.cloud.

1. Order Cancellation

a. Before Shipment

You may cancel your order within [12 hours] of placing it, provided it has not yet been processed or shipped. To request a cancellation, please contact us immediately at:

Email: contact@publicservicecentre.com
Phone: 9418892099

If your order has already been shipped, it cannot be canceled. You may instead initiate a return (see Section 3).

2. Refund Eligibility

We offer refunds under the following conditions:

The item is damaged, defective, or incorrect upon arrival.
The item is unused and in original condition with tags, packaging, and accessories.
The refund request is made within [insert number] days of delivery.

We reserve the right to refuse returns that do not meet these criteria.

3. Return Process

To initiate a return:

Email us at contact@publicservicecentre,com with your order number and reason for return.
We will provide you with return instructions and, if applicable, a return shipping label.
Once we receive and inspect the returned item, we will process your refund within [5–10 business days].

4. Non-Refundable Items

The following items are not eligible for return or refund:

Perishable goods (e.g., food, flowers)
Downloadable or digital products
Gift cards
Sale or clearance items marked “Final Sale”

5. Refund Method

Refunds will be issued to the original method of payment used during purchase. Processing times may vary depending on your payment provider.

6. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account or credit card statement.
Contact your payment provider; it may take time before your refund is officially posted.
If you still have not received your refund after 10 business days, please contact us at contact@publicservicecentre,com.

7. Shipping Costs

If the return is due to an error on our part (e.g., wrong or defective item), we will cover return shipping.
For all other returns, the customer is responsible for return shipping costs.